Project

Exclusions

This page aims to provide transparency regarding services that fall outside of Construction Marketing’s scope of work. If you ever need extra support outside of our standard services, we’re happy to discuss an expanded scope or provide recommendations for the appropriate service providers.

Excluded Services

The following items fall outside the scope of our standard project and ongoing marketing engagements unless explicitly written into your agreement:

  • Custom software development or coding beyond platform‑supported features
  • IT support, website hosting, domain management, or email administration
  • CRM setup, data migration, or backend system integrations
  • Legal, financial, or HR consulting
  • Public relations crisis management
  • Actor/model fees
  • Stock photo/video (beyond a max of 15 Adobe images for website/print projects)
  • Paid advertising spend (ad budgets are billed directly to the platform)
  • Printing costs for brochures, signage, or other physical materials

Website & Technical Exclusions

Our website services include design, content, and platform‑supported functionality. They do not include:

  • Custom-coded features not supported by your website platform
  • Third‑party app fees or subscription costs
  • Ongoing website maintenance unless included in your agreement
  • Fixing issues caused by client‑side edits or third‑party vendors unless contracted
  • Recovery of lost content due to unauthorized changes or external system failures

Marketing & Content Exclusions

Our marketing services focus on strategy, content creation, and execution. The following are not included unless specifically contracted:

  • Lead generation guarantees or sales performance guarantees
  • Cold calling, appointment setting, or outbound sales
  • Management of platforms outside the agreed scope
  • Monitoring or responding to comments/messages on social media
  • Writing legal disclaimers, contracts, or compliance documentation

Project Timeline & Availability Exclusions

To maintain fairness and workflow efficiency across all clients, we do not provide:

  • 24/7 availability – our working hours are 8:00 a.m. - 5:00 p.m. Monday through Friday
  • Same‑day turnaround for new requests
  • Unlimited revisions – see the Revisions section of our Website Process page
  • Work on paused or abandoned projects without a restart fee

Data, File, and Security Exclusions

Aligned with our File Retention and Non‑Disclosure Policies, the following are not included:

  • Long‑term storage of client files beyond the retention period
  • Retrieval of files after the retention period has expired
  • Responsibility for third‑party platform outages, sync issues, or data loss
  • Sharing files via email outside of secure cloud folders

Third‑Party Platforms & Vendor Exclusions

We are not responsible for:

  • Changes made by third‑party platforms (Google, Meta, WordPress, etc.)
  • Delays caused by external vendors or subcontractors
  • Platform policy changes that impact performance or functionality
  • Fees charged by third‑party tools, apps, or services

Additional Work Outside Scope

Any work not explicitly included in your proposal, agreement, or ongoing plan is considered out of scope. We are always happy to provide:

  • A quote for additional services
  • A revised scope of work
  • Recommendations for trusted partners when appropriate

Client Responsibilities

To keep your project moving efficiently, you or your team must provide the following items:

  • Timely delivery of requested materials, approvals, and feedback
  • Access to brand assets, logos, and existing marketing materials (photos, brochures, etc.)
  • Accurate company & project/services descriptions
  • Login credentials for platforms you authorize us to work within
  • Commitment to ongoing compliance with platform policies (Google, Meta, WordPress, etc.)